Shipping policy

Shipping Policy

Lumera Co currently delivers within Australia.

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, promotions or public holidays, processing may take slightly longer.

Delivery Times

Estimated delivery times are displayed where available and may vary depending on the product, delivery location and carrier.

As a general guide, Australian deliveries may take approximately 3–10 business days after dispatch.

Regional and remote locations may take longer.

Delivery estimates are provided as a guide and are not guaranteed.

Shipping Charges

Applicable shipping charges are displayed at checkout before payment.

Where a free-shipping promotion or threshold applies, the applicable conditions will be displayed on our website or during checkout.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Multiple Parcels

Some orders containing multiple items may be dispatched separately. As a result, you may receive more than one parcel or tracking number for a single order.

There is no additional charge to you solely because an order is dispatched in multiple parcels unless otherwise disclosed before purchase.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Additional delivery costs caused by incorrect information may be the customer's responsibility where permitted by law.

Delayed or Missing Orders

If your order appears significantly delayed or tracking indicates a delivery problem, please contact us so we can investigate with the relevant fulfilment or delivery provider.

Contact

For shipping enquiries:

Lumera Co
Email: support@lumeraco.com.au