Refund policy

Returns & Refunds Policy

At Lumera Co, we want you to feel confident shopping with us. If there is a problem with your order, please contact us and we will work with you to find an appropriate solution.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect, or significantly different from its description, please contact us as soon as reasonably possible after receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the issue
  • Photographs of the packaging where relevant

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery, provided that:

  • The item is unused, unworn and in its original condition
  • All original tags and packaging are intact
  • The item is suitable for resale
  • You contact us before returning the item

Unless required otherwise by law, customers are responsible for return shipping costs for change-of-mind returns.

Original delivery charges are generally non-refundable for change-of-mind returns.

Please do not return an item without contacting us first. We will provide return instructions and the appropriate return address.

Non-Returnable Items

Unless required under Australian Consumer Law, we may not accept change-of-mind returns for:

  • Items that have been used, worn, damaged or altered after delivery
  • Items without their original packaging or tags
  • Gift cards
  • Clearance or final-sale items where clearly identified as such before purchase

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return or refund enquiries, please contact: support@lumeraco.com.au